Troubleshooting

Find what went wrong by what you see on the screen, from a refused sign-in to a failed launch, and what to do about it.

Each page starts from the words on your screen, takes the most common cause first, and ends with what to send support if you are still stuck. Most messages appear in the corner of the screen for a few seconds, or on the thing that stopped: copy them while they are there.

Getting in

• I can’t sign inWhat to do about a refused password, a locked account, a reset link that has run out, an invitation that will not open, or a locked workspace.
• A payment failedThe plan and what it costs, the billing cycle, the card Stripe charges, extra stores, cancelling, and what happens when a payment fails.

Your store and its data

• My Shopify store won’t connect or syncWhat to do when a store stops syncing and reads Reconnect needed, when Shopify does not answer, or when a new store will not connect.
• My analytics look emptyNo data, thin data, or figures that keep changing: the store and period, a store still importing, a paused pixel, a stopped ad platform, untagged ads.
• When your numbers look wrongWhether tracking is healthy: a history rebuild, the pixel, how much spend the figures explain, and what platforms claim beside what the pixel credits.

Making and launching

• My generation won’t run or failedWhy Studio refuses to start a card or a run, or a result fails: a model to choose, a key to add or check, the spending cap, the hourly limit.
• My launch was refused or ads failedWhy Launch stays greyed out, why Meta refused a launch, and what to do with ads that failed, were stopped, or were sent without a confirmation.

Still stuck

Write to support@omnymous.com: see Get help for what to send.