# Connect your store

Link your Shopify store during setup, then set its Omnymous pixel to Always on so Shopify never pauses it.

![The Connect store step of setup: an empty Store domain field on the left, and on the right Your store, with no store connected yet](https://docs.omnymous.com/media/getting-started/connect-your-store/connect.354501da.avif)

Setup’s **Connect store** screen links one Shopify store to your workspace, and the ad platforms you connect next attach to that store. You can add more stores anytime from **Settings**, under **Stores**, whatever your plan. The [store switcher’s](https://docs.omnymous.com/getting-started/find-your-way-around#the-store-switcher) **Manage stores** opens the same place.

## Before you start

- A Shopify account for the store that can install apps. Shopify calls this permission **Manage and install apps and channels**.
- The store’s name: the part of its address before `.myshopify.com`. Your Shopify admin’s address shows it too: `admin.shopify.com/store/` followed by the name.
- About five minutes.

## Connect the store

With one store on your plan, the **Store domain** field and the **Connect store** button are gone once it is connected, and its card stands under **Your store** instead. If that is what you see, go on to [Set the pixel to Always on](#set-the-pixel-to-always-on).

1. **Type the store’s name**

   In **Store domain**, type the name, such as `vital-root`. A full `.myshopify.com` address or your Shopify admin’s address also works. Your shop’s own domain, such as `vitalroot.com`, does not.

   ![The Store domain field with vital-root typed in it, the .myshopify.com ending beside it and the Connect store button below](https://docs.omnymous.com/media/getting-started/connect-your-store/domain.cd5f3d36.avif)

2. **Press Connect store**

   The panel changes to **Preparing your store’s connection** and ticks through three stages. A store is prepared once, in about a minute. Keep the page open.

   ![Preparing your store’s connection, with Registering done, Authorizing your store in progress and Publishing still to come](https://docs.omnymous.com/media/getting-started/connect-your-store/preparing.11eed931.avif)

3. **Approve Omnymous in Shopify**

   When the panel reads **Approve Omnymous in Shopify**, press **Approve in Shopify**. Shopify opens in a new tab and shows what Omnymous can access. Approve it there, then come back to the Omnymous tab.

   ![Approve Omnymous in Shopify, with the Approve in Shopify button and, under it, I’ve approved it](https://docs.omnymous.com/media/getting-started/connect-your-store/approve.9108b8c6.avif)

4. **Press I’ve approved it**

   Omnymous finishes the connection with Shopify. You see **Store connected** for a moment, then you are back on **Connect store**, with your store’s card under **Your store** marked **Connected**.

   **Next** stays greyed out until the store’s pixel is set to Always on, in the next section. Until then the screen says _Finish “Pixel data access” for your store to continue._

## Set the pixel to Always on

Connecting the store adds the Omnymous pixel to it: the script that tells Omnymous which visits came from which ad. Shopify gives a new app pixel the **Optimized** setting, under which it may pause the pixel when the app brings the store no traffic. Omnymous measures your ads and brings no traffic of its own, so it needs **Always on**. The store’s card shows both, under **Pixel data access**.

![The store’s card under Pixel data access: Shopify reports Optimized, Omnymous needs Always on, three numbered steps and the Open Customer events button](https://docs.omnymous.com/media/getting-started/connect-your-store/pixel.8e507eb5.avif)

1. **Press Open Customer events**

   Your store’s **Customer events** page opens in Shopify, in a new tab.

2. **Open the Omnymous pixel**

   Click **Omnymous** in the list of pixels.

3. **Select Always on, then click Save**

   Shopify applies the setting when you save it.

4. **Come back to the Omnymous tab**

   The card asks Shopify again as soon as you return. To ask at any other moment, press **Check again**.

> **Note:** **Always on** does not override your shoppers’ consent. Where your store asks for consent, Shopify runs the pixel only for shoppers who accept analytics and marketing tracking, and never for a shopper who opts out of the sale or sharing of their data.

## Check that it worked

The card folds to one line, and **Pixel data access** shows **Always on**. **Next** becomes available: press it to go on to your ad platforms.

![The store’s card folded to one line: Connected, and Pixel data access Verified with Shopify, Always on](https://docs.omnymous.com/media/getting-started/connect-your-store/verified.bf9a2c0b.avif)

## If something goes wrong

| What you see                                                               | What to do                                                                                                                                                                      |
| -------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| “Enter your store name (e.g. "mystore") or its full .myshopify.com domain” | Type the name from your store’s `.myshopify.com` address. A custom domain cannot be connected.                                                                                  |
| “… is not a Shopify store — check the domain and try again”                | Check the spelling against your Shopify admin’s address, then press **Connect store** again.                                                                                    |
| “We’re finishing your connection”                                          | Preparing took longer than usual, and nothing is lost. Omnymous emails you a one-click link when the store is ready. Open it to carry on where you left off.                    |
| “This store is already connected to another Omnymous workspace”            | A store belongs to one workspace. Disconnect it there, or ask that workspace’s owner to invite you.                                                                             |
| “This connection attempt expired or was started in another browser”        | Start again from **Connect store**, in the browser you will finish in.                                                                                                          |
| “Shopify still reports Optimized.”                                         | The change applies only once you click **Save** on the pixel’s page. If you saved it, tick **I selected Always on and clicked Save**.                                           |
| “The Omnymous pixel isn’t on this store yet”                               | Press **Install the pixel**. If that fails, tick **Continue without the pixel for now**: setup carries on, but the store’s visits are not tracked until the pixel is installed. |

## Related

- [How Omnymous works](https://docs.omnymous.com/getting-started/how-omnymous-works): Omnymous builds your ads from reusable pieces, launches them, and credits every order back to the pieces that earned it.
- [Find your way around](https://docs.omnymous.com/getting-started/find-your-way-around): The frame around every screen of Omnymous, on a computer and on a phone: the sidebar, the store switcher, the top bar and your account menu.

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Source: https://docs.omnymous.com/getting-started/connect-your-store